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Shipping & Returns Policy
We use UPS as our primary delivery agent. Select from UPS Ground, UPS 2nd Day Air, UPS Next Day Air – along with a new UPS SurePost offering. Our UPS SurePost offering uses the convenience of UPS shipping with USPS delivery service – saving you shipping costs, although it may take an additional day for delivery. We also offer free shipping if you are able to pick up in our retail store located at 204 W. Wisconsin Avenue in Neenah, Wisconsin

All orders are shipped FOB Neenah, Wisconsin, 54956. Customized items cannot be returned. If your item arrives damaged, your item must be returned within 30 days of receipt order. Contact Sunset Hill Stoneware at 800.509.4662 prior to returning any damaged items. Our business office is located at 1416 South Commercial Street, Neenah, WI  54956.